Frequently Asked Questions

Machines ship within 2-3 business days and arrive via freight carrier in 5-10 business days. Expedited freight is available at checkout. Parts and accessories ship via standard ground in 3-7 business days.

Yes — free freight shipping is included on every machine to the contiguous US. Curbside lift-gate delivery is standard. White-glove inside delivery is available as a paid upgrade.

Once your order ships, you'll receive a confirmation email with a tracking number and a delivery appointment window. You can also check status anytime in your account.

You have 30 days from delivery to return equipment. Unused machines in original packaging are refunded in full. Operated machines may be subject to a 15% restocking fee. Damaged-on-arrival units are replaced at no cost — just notify us within 48 hours.

Every machine is backed by a 2-year limited warranty covering manufacturer defects on the motor, drivetrain, and electronics. Replacement parts, blades, and batteries are available through our service team.

Orders can be modified or cancelled within 24 hours of placement. After that, units enter the shipping queue and we may not be able to make changes. Contact us as soon as possible if you need help.

Yes — we offer factory custom colors including red, white, yellow, green, blue, and black on most models. Custom-color units are made to order and are final sale.

Store indoors in a dry, sheltered location and remove the battery for long-term storage. Rinse off grass clippings and debris after each use, but never pressure-wash the electronics. Full care instructions ship with every machine.